Introduction

Welcome to throwblanket.co.uk. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services and products in categories such as Bedding, Nursery, Toppers, Blankets, Throws, Blankets & Quilts, Mattress Toppers, Luxury Mattress Toppers, Duvet Covers and Bed Skirts, Clothing and Accessories, Bath Robes. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly. By using our site, you consent to the practices described in this Privacy Policy.

Data Collection

We may collect several types of personal information to provide and improve our services, including:

• Identification and contact information such as your name, email address, postal address, and phone number you provide when creating an account, placing orders, or contacting us.
• Account, order, and payment information including payment method details (processed by our payment partner), order history, and transaction records.
• Shopping preferences, sizes, product interests, and wishlists to tailor recommendations and promotions.
• Usage data, such as pages visited, time spent on pages, clicks, search queries, and referral sources to improve site functionality and user experience.
• Device and technical information, including IP address, browser type, operating system, and unique device identifiers, collected through cookies and similar technologies.

We collect information directly from you when you provide it, automatically as you navigate the site, and from third parties (for example, analytics providers, delivery services, and payment processors) as needed to fulfill orders or improve services. You can adjust many of your preferences through your account settings or do-not-track preferences in your browser where applicable.

Usage of Information

We use the collected data for purposes which may include, but are not limited to:

• Processing and completing orders, including payment processing, shipping, and handling returns.
• Providing and personalizing the shopping experience, such as product recommendations, content customization, and targeted promotions related to Bedding, Nursery, Toppers, Blankets, Throws, and related categories.
• Communicating with you about orders, updates, promotions, and customer service inquiries.
• Analyzing site usage and performance to improve our products, services, and user experience.
• Preventing fraud, ensuring security, and complying with legal obligations.

We may aggregate or de-identify data for analytics, research, and business improvements without identifying you personally.

Data Protection & Security

We implement comprehensive technical and organizational measures to safeguard your information against unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Secure transmission of data using TLS encryption for website interactions and payment processing.
• Encryption of sensitive information at rest where feasible and secure handling of payment details through trusted third-party processors.
• Regular security assessments, vulnerability management, and access controls to limit who can view or modify data.
• Strong authentication measures and routine monitoring to detect and respond to security incidents.
• Procedures for data retention and secure deletion when data is no longer needed or upon request, in line with legal obligations.

While no system is completely irrefutable, we are committed to maintaining robust protections and promptly addressing any potential security issues.

User Rights & Contact Information

You have rights regarding your personal data, subject to applicable laws, including:

• Access: You can request a copy of your personal data held by us.
• Rectification: You can request corrections to inaccuracies in your data.
• Erasure: You can request deletion of your personal data in certain circumstances.
• Restriction: You can request restrictions on processing in some situations.
• Portability: You can request a portable copy of your data where applicable.
• Objection: You can object to processing for direct marketing or other purposes as permitted by law.

To exercise these rights or for privacy concerns, please contact us at:

Email: privacy@throwblanket.co.uk

Postal Address: Privacy Team, throwblanket.co.uk, 123 Comfort Lane, Suite 4, London, UK

You can also reach out to us through our contact form on the website or by calling our support line during business hours. We will respond in accordance with applicable law and our internal timelines.